Terms and conditions

Dental Studio Den Haag

These are the general terms and conditions of Dental Studio Den Haag B.V. in Den Haag, registered in the trade register of the Chamber of Commerce under number 96861754.

  1. THE CONTRACT

1.1. These general terms and conditions (the “General Terms and Conditions”) form an inseparable part of the treatment contract pursuant to section 7:446(1) of the Civil Code (the “Contract”) between Dental Studio Den Haag and its client (the “client”), .

1.2. The General Terms and Conditions apply to any treatment provided by Dental Studio Den Haag and any quotation or estimate provided to the client by Dental Studio Den Haag.

1.3.The General Terms and Conditions can be provided in writing to the client or the client’s legal representative(s) upon request by or on behalf of the client. In addition, the General Terms and Conditions are available for inspection at Dental Studio Den Haag practice and are published on Dental Studio Den Haag website.

1.4. Dental Studio Den Haag is entitled to amend these General Terms and Conditions at any time.

  1. EXECUTION OF THE CONTRACT

2.1. Dental Studio Den Haag warrants that the activities it performs under this Contract meet the standards that a good care provider should observe and are in accordance with the statutory provisions (including the WGBO) as well as generally applicable guidelines.

2.2. Dental treatments constitute medical treatments. The dentist or doctor has an obligation of effort and not an obligation of result.

2.3. Dental Studio Den Haag is entitled to engage third parties to execute the Contract.

2.4. The client must at all times inform Dental Studio Den Haag fully and truthfully regarding the client’s general health and about circumstances that may affect the treatment.

2.5. Any additional costs on Dental Studio Den Haag’s part and additional treatment costs incurred as a result of the client’s failure to make the required information and documents for the execution of the Contract available on time or properly shall be borne by the client.

  1. COSTS

3.1. The costs of dental treatment will be billed to the client in accordance with the applicable UTP charges as set by the NZa and set out in the ruling on dental care charges (www.NZa.nl).

3.2. The list of charges for dental care is available on the Dental Studio Den Haag website mentioned in the preamble. The charges may be adjusted from time to time.

3.3. For all treatments totalling at least EUR 250, Dental Studio Den Haag will provide the client with an estimate prior to treatment.

3.4. If necessary modification of the treatment due to unforeseen complications during the treatment results in the estimate being exceeded, the additional costs to be incurred will be charged to the client after consultation with the client.

3.5. Technical costs are charged to the client separately. Dental Studio Den Haag will provide a breakdown of these at the request of the client or their insurer.

3.6. Dental Studio Den Haag may retroactively bill for or amend the code of a treatment up to 2 years after the treatment.

  1. CANCELLATION OF APPOINTMENTS

4.1. Booked appointments can be rescheduled or cancelled by the client free of charge up to 48 hours before the scheduled time. If the appointment is not rescheduled or cancelled (on time), Dental Studio Den Haag will charge for the booked time and/or agreed treatment with code C90, taking into account the duration of the planned treatment, for which reference is made to the list of charges that can be found on the website mentioned in the preamble.

4.2. Dental Studio Den Haag is entitled to reschedule or cancel booked appointments with the client at any time.

  1. CANCELLATION OF TREATMENT

If the client cancels all or part of the treatment after a treatment contract has been concluded, Dental Studio Den Haag is entitled to charge the client in full for all costs which it and third parties have incurred in connection with that treatment.

  1. INVOICE

6.1. Infomedics handles the invoices for Dental Studio Den Haag. This is subject to the Infomedics payment terms. These payment terms have been filed with the Gooi en Eemland Chamber of Commerce under number 04048143. The payment terms are also available for inspection at Dental Studio Den Haag, are shown on the Dental Studio Den Haag website and are available from Infomedics (www.infomedics.nl).

6.2. If invoices are no longer accepted by Infomedics due to the client’s payment arrears, Dental Studio Den Haag is entitled to suspend further treatment, or to carry it out only for immediate payment by the client.

  1. COMPLAINTS

7.1. Complaints about the work performed or the invoice must be notified to Dental Studio Den Haag in writing by the client within 30 days of discovery, but no later than three months after completion of the treatment.

7.2. A complaint as referred to in the first paragraph does not suspend the client’s payment obligation.

7.3. The complaint will be dealt with by Dental Studio Den Haag in accordance with the Complaints Procedure of the Royal Dutch Dental Association (KNMT).

7.4. If a complaint is justified and rectification is possible, Dental Studio Den Haag will still perform the work as agreed.

  1. LIABILITY

8.1. Defective and/or necessary repairs to the pieces manufactured by Dental Studio Den Haag caused by external influences, such as accident, grinding, use of medication, change in the client’s health, pregnancy, smoking, use of hormone preparations, osteoporosis, etc. or if the client has not complied with brushing instructions and/or oral hygiene are excluded from liability.

8.2. The client’s rights to compensation as a result of Dental Studio Den Haag’s liability under the Contract expire after one (1) year after the loss-causing event occurred.

8.3. The client cannot derive any rights from the calculation made by Pien.

8.4. Dental Studio Den Haag is not liable for damage and/or theft of client’s property.

  1. CONFIDENTIALITY AND EXCLUSIVITY

9.1. Dental Studio Den Haag is obliged to maintain confidentiality towards third parties not involved in the execution of the treatment. This duty of confidentiality covers all information of a confidential nature provided to Dental Studio Den Haag by the client.

9.2. The obligation does not apply if the law requires disclosure of certain information.

  1. APPLICABLE LAW

10.1. All contracts between the client and Dental Studio Den Haag are governed by Dutch law.

10.2. All disputes relating to contracts between the client and Dental Studio Den Haag to which these terms and conditions apply shall be settled by the competent court in Den Haag.

  1. OTHER PROVISIONS

If any provision of these general terms and conditions is void or voidable, this shall not affect the validity of the remaining provisions.